Another copy of the Approval Server is already running

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Another copy of the Approval Server is already running

Post  giby.varghese@gmail.com on Wed Nov 11, 2009 9:28 pm

On ARSystem startup I see the following output:
Action Request System Approval Server initializing.
Starting AR System Approval Server
Action Request System(R) Approval Server Version 5.01.00.00
Remedy, a BMC Software company. Copyright (c) 1999 - 2003 BMC Software, Inc. All rights reserved.
Another copy of the Approval Server is already running or the Application Dispatcher is in use (ARAPPERR 4582)
started Thu Feb 26 12:51:18 2004 by pid 18022
AR System Approval Server terminated -- fatal error encountered (ARAPPNOTE 4501)
Action Request System Approval Server initialization is complete.

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Re: Another copy of the Approval Server is already running

Post  giby.varghese@gmail.com on Wed Nov 11, 2009 9:29 pm

A couple of things could be the issue, but both related to the location of the ar.cfg file.
First check the armonitor.cfg file to be sure that the -i in the arservapd process is the same as the arserver
install directory -- example:
/<approval server install dir>/bin/arservapd -s infodev2 -i <arserver install dir>
By default, it will look for the conf directory one level below whatever is specified in the -i parameter.
Next, make sure the briesvc.sh script is also pointing to that same directory structure. You will have to edit this
script using vi.
Obviously, there could be other issues resulting in this error -- but these two are the ones we found and once
resolved, the issue went away.

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