ARERR 313, 332, 333; when opening Change request

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ARERR 313, 332, 333; when opening Change request

Post  giby.varghese@gmail.com on Mon Jun 07, 2010 10:06 am

Problem
User attempts to search Change Requests and gets 2 separate error messages upon
selecting CRQ from search results list
ARERR 332 You do have write access (at create time) to field: 179
ARERR 333 You have no access to field: 7
followed by
ARERR 313 Data types are not acceptable for relational operation

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Re: ARERR 313, 332, 333; when opening Change request

Post  giby.varghese@gmail.com on Mon Jun 07, 2010 10:09 am

Product
Change Management 7.0.x, pre-patch 7

Solution
This was reported via defect SW00280561 and fixed with the application of ITSM 7.x Patch 7. A hot fix is
attached to KB 20016604 on BMC Support Site in the form of SW00280561_FND.def. This def file will modify the RMG:SrvTime form and
can be imported as follows:
1. Log into BMC Remedy Administrator as an AR Administrator user.
2. Open SW00280561_FND.def and select the Add All button
3. Ensure that the 'Replace Objects on the Destination Server' option is selected.
4. Select the Import button and Ok button when the Import Complete message appears.
Remind the end user/customer that this should be tested in a development environment prior to
introduction to a production environment. Production environment should be backed prior to
implementation. Also remind end user/customer that this is just one small component of Patch 7 and
we highly recommend patching opposed to hot fix.

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