Windows 7 compatibility for User tool

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Windows 7 compatibility for User tool

Post  giby.varghese@gmail.com on Fri Jun 11, 2010 11:50 am

Trying to install the user client for Remedy on windows 7 and says it does not
reconize OS version

giby.varghese@gmail.com

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Re: Windows 7 compatibility for User tool

Post  giby.varghese@gmail.com on Fri Jun 11, 2010 11:50 am

Product
BMC Remedy AR System Server (version 7.1.00)
Environment
DR: AR System Client; Server: Windows Server 2003; Language: English-USA; Database: Microsoft SQL-Server
2000;
Solution
We get the above message "does not reconize OS version" when we use the user tool 7.0.1 or
7.1 with windows 7. User tool 7.5 supports Windows 7 operating system which is also
mentioned in the compatibility matrix, Page no. 6.
http://media.cms.bmc.com/documents/AR+System+7+5+00+Compatibility+Matrix+v1.0_31.pdf
There is a limitation, it supports only 32 bit versions of windows 7 OS. Earlier we were able to
install the user tool on 64 bit version of XP but now due to architectural change in windows 7
the aruser.exe is not able to recognize the OS. So only 32 bit is supported.

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