ARERR 1900 - Error generating application list ARS 7.5

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ARERR 1900 - Error generating application list ARS 7.5

Post  giby.varghese@gmail.com on Sun Aug 08, 2010 12:48 pm

This error is seen after the upgrade to ITSM 7.5.1.
The error is seen while loading the Home Page and occurs for any of the Administrator
users with fixed license (like appadmin or Demo).
When the license type is changed to floating no error is seen.
It is seen on all machines through user tool and web.
ARS 7.5 001
CMDB 7.5 001
ITSM 7.5.1
SRM 2.2 patch002
Win OS server x64

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Re: ARERR 1900 - Error generating application list ARS 7.5

Post  giby.varghese@gmail.com on Sun Aug 08, 2010 12:48 pm

BMC Remedy AR System Server (version 7.5.00)

The ITSM installation failed to import some workflow properly

In this case it was seen that the out-of-the-box Active Link Guide SRS:SHR:HelpDialog was not working properly.
Reimporting this guide from the installation definition file, resolved the error.

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