Reached the limit of fixed write licenses.

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Reached the limit of fixed write licenses.

Post  giby.varghese@gmail.com on Thu Nov 12, 2009 10:04 am

When attempting to assign a User an AR User Fixed license, getting a message that states "Reached the limit of my fixed write licenses available".

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Re: Reached the limit of fixed write licenses.

Post  giby.varghese@gmail.com on Thu Nov 12, 2009 10:04 am

The License File should always contain the most recent clean version of the license keys. For Example: Check for expired Trial license keys, license keys that are no longer needed (Remedy Migrator, Remedy Web, AR Web, etc.)

If you are running on ARS version 6.x & 6.3, please export your license file to review. You are looking for your User license keys (AR User Fixed/Floating, Help Desk User Fixed/Floating, etc.) The AR Server reads your license file from top to bottom. What ever license key format it hits first it will only read those keys with or without the AR System tag. The older version of the User keys (10/2002) will not have the AR System tag associated to them. Having both the older dated license keys and any newer User license keys the AR Server will not read both.

To get this resolved, you may contact the Licensing Team and submit your AR Server License File. The Licensing Team will review and purge any User license key that has the older version of the license key (license keys without the AR System tag) so that you will have all your User license keys with current dates associated to them. When you receive the replacement license keys, you will apply them using the Remedy Admin. Tool, and then MAKE SURE you remove all of the previous license keys.

You may have locate the .multilicense file (NT) or the multilicense file (Unix). First Stop your Remedy Service and then remove the multilicense file and the restart your Remedy Service. This will recreate the multilicense file which will force the AR Server to recache the licensing file.

If all your license information appears correct, you may want to take a look at the ARRELOAD utility. This will clean up some possible corruption in your User Cache Table. If you have questions about running the ARRELOAD utility, contact Customer Support Server Team.

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